Privacy Policy

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Country or region
• User role (Parent, Advocate, Professional, Caregiver, etc.)
• Profile information you choose to provide

Platform Activity

• Session bookings
• Messages
• Community participation
• Educational content interactions
• Progress tracking information
• AI conversations and requests

Technical Information

• Device information
• Browser type
• IP address
• Log data
• Cookies and usage analytics

2. Children's Information

AutiParent supports families and caregivers. Child information may only be submitted by a parent, legal guardian, or another person legally authorised to do so.

If child profiles are available on the Platform, you confirm that you have the necessary authority and consent to provide information relating to the child.

We do not knowingly allow children to create their own accounts unless specifically permitted through a future service designed for that purpose.

3. Sensitive Personal Data

Some services may involve the collection of sensitive personal data, including information relating to autism, disabilities, developmental progress, therapies, behavioural observations, or other health-related information.

This information is collected solely to provide Platform features, AI insights, educational resources, and family support services. It is never sold to third parties for advertising purposes.

4. How We Use Your Information

We use your information to:

• Provide and maintain the Platform.
• Match parents with advocates.
• Process bookings and payments.
• Deliver AI-powered insights and recommendations.
• Improve our products and services.
• Respond to customer support requests.
• Maintain platform safety and prevent misuse.
• Meet legal and regulatory obligations.

5. Sharing of Information

We do not sell your personal data.

We may share information:

• With advocates only as necessary to facilitate booked sessions.
• With trusted service providers, including Firebase (Google Cloud), Stripe, Resend, and other providers that help operate the Platform.
• When required by applicable law, legal process, or to protect the rights, safety, or security of our users or the Platform.

All service providers are expected to protect personal information in accordance with applicable privacy laws.

6. Data Storage & Security

Your information is securely stored using Firebase (Google Cloud) and other trusted cloud infrastructure providers.

We implement reasonable administrative, technical, and organisational safeguards, including encryption in transit and, where applicable, encryption at rest, to protect your information from unauthorised access, disclosure, alteration, or destruction.

While we work to protect your information, no method of electronic storage or internet transmission is completely secure.

7. International Data Transfers

Because AutiParent serves users worldwide, your information may be processed or stored in countries where our service providers operate.

Where required, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of your account and personal data.
• Request a copy of your personal information.
• Withdraw consent where processing is based on consent.

Some information may be retained where required by law or for legitimate business purposes. Privacy requests may be submitted by contacting us.

9. Cookies

We use essential cookies and similar technologies to:

• Keep you signed in.
• Maintain secure sessions.
• Improve website functionality.
• Understand general Platform usage.

We do not use advertising cookies or sell personal information for targeted advertising. You may manage cookies through your browser settings.

10. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, or fulfil the purposes described in this Privacy Policy.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. AI Services

AutiParent may use artificial intelligence to generate educational information, summaries, recommendations, and insights based on information you provide.

AI-generated content is intended for informational purposes only and should not be considered medical, psychological, therapeutic, or legal advice.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the Platform or by email where appropriate.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: autiparent@gmail.com